Service excellence is never born
in front of the guest.
It is built behind the scenes.
Twelve years at the heart of luxury hospitality taught me one thing: the most refined guest experience always reflects what happens behind the doors. In the culture, the leadership, and the thousands of human interactions no standard can fully capture.
An expert built from within luxury hospitality.
For over twelve years, in both on-property and group-level roles across Rosewood Hotel Group and Accor luxury brands, I led talent management programmes and engagement strategies, up to the scale of a global group. Among them, I led recruitment and service culture for the opening of a five-star hotel in Doha, awarded Forbes Five-Star.
As a certified professional coach, I connect the development of people to the performance of the business.
- 0 yearsin luxury hospitality, on property and
at group level. - Forbes 5★earned the year of the opening,
a first for the region. - 0 regionsEurope, Middle East, Asia, Caribbean.
- 0 openingssupported from a blank page to operations.
- 0+ leadersleaders and their teams supported.
- 0 nationalitiesunited in daily operations.